Privacy Policy

1Information We Collect

Zosavuta collects personal information necessary to provide our digital e-ticketing services, process transactions, and deliver secure event entry tokens. We collect:

• Account & Contact Information: Full name, email address, phone number, and account role (Customer or Organizer).
• Payment Information: Bank account, mobile money details (Airtel Money, TNM Mpamba) and card payment references. Payments are processed via encrypted, PCI-compliant payment gateways. Zosavuta does not store full credit card numbers or secret PINs.
• Ticket & Attendance Data: Order records, digital QR ticket identifiers, ticket verification timestamps, and venue admission logs.
• Device & Technical Data: IP addresses, browser specifications, and usage logs required for security monitoring and session management.

2How We Use Your Information

Your information is strictly utilized to operate, secure, and enhance the Zosavuta ticketing platform:

• Issuing digital tickets with encrypted QR codes and sending order receipts via email.
• Facilitating ticket verification and gate check-in at event venues.
• Allowing event organizers to manage attendee lists, track sales performance, and process payout settlements.
• Preventing fraudulent activity, counterfeit tickets, and unauthorized duplicate scans.
• Sending important event updates, schedule changes, or platform support notices.

3Information Sharing & Disclosure

We respect your privacy and never sell your personal data to third parties. Data is shared only under strict conditions:

• With Event Organizers: Organizers receive guest details (name, email, ticket tier) strictly necessary for gate verification, capacity control, and event management.
• With Payment Service Providers: Financial details are shared with regulated telecom operators (Airtel Malawi, TNM) and financial institution gateways solely to process your transaction securely.
• Legal Obligations: We may disclose information if required by law enforcement or Malawian statutory authorities to enforce legal compliance or protect public safety.

4Data Security & Storage

We employ robust administrative, technical, and physical safeguards to protect your personal information against unauthorized access, loss, or alteration. All web communications utilize TLS/SSL encryption, and digital tickets use cryptographically signed tokens.

5Your Rights & Choices

You have the right to access, update, or request the deletion of your personal account details at any time. You can also unsubscribe from promotional newsletter communications using the link provided in our emails or by contacting customer support.

6Contact Us About Privacy

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please reach out to us at support@zosavuta.com.